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Terms of service

TERMS & CONDITIONS

Last Updated: 14 February 2026

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. About Us

The domain name www.bhunes.com (“Website”) is owned and operated by Bhunes Private Limited, having its registered office at:

Shop 1, Muneshwara Temple
5th Cross, Sonappa Layout
Amruthnagar, Bangalore – 560092
Karnataka, India

(Hereinafter referred to as “Bhunes”, “Company”, “we”, “us”, or “our”.)

Bhunes is engaged in the business of handcrafted sculptures, vintage collectibles, home décor items, pooja articles, spiritual artifacts, and related artisan products (“Products”).

2. Acceptance of Terms

By accessing, browsing, or using this Website, including placing an order, you (“User”, “You”, or “Customer”) agree to be bound by these Terms & Conditions, along with our:

  • Privacy Policy

  • Refund & Return Policy

  • Shipping Policy

  • Any other policies published on the Website

If you do not agree with any part of these Terms, please discontinue use of the Website immediately.

3. Eligibility

  • You must be legally competent to contract under the Indian Contract Act, 1872.

  • Persons under the age of 18 years are not permitted to register or place orders independently.

  • Minors may use the Website only under the supervision of a parent or legal guardian.

We reserve the right to suspend or terminate access if eligibility requirements are violated.

4. Account Registration & Responsibilities

  • Users may browse the Website without registration.

  • If you create an account, you are responsible for maintaining confidentiality of login credentials.

  • You are responsible for all activities conducted under your account.

  • Providing false, inaccurate, or incomplete information may result in suspension or termination.

Bhunes shall not be liable for unauthorized account access due to your failure to safeguard credentials.

5. Electronic Communications

By using the Website, you consent to receive electronic communications from us, including email, SMS, or WhatsApp messages regarding:

  • Order confirmations

  • Shipping updates

  • Customer support

Promotional communications will be sent only with your consent, and you may opt out at any time.

6. Pricing & Payments

  • Membership on the Website is free.

  • Product prices are displayed in the applicable currency and include/exclude taxes as specified.

  • Shipping charges are calculated separately unless otherwise stated.

  • We reserve the right to modify pricing or correct typographical errors at any time without prior notice.

  • Payments are processed through secure third-party payment gateways.

Bhunes is not liable for payment failures due to bank restrictions, authorization issues, insufficient funds, or technical errors beyond our control.

7. Product Information & Disclaimer

We strive to display product descriptions and images as accurately as possible. However:

  • Product colors, finishes, and textures may vary due to screen settings, lighting, photography, and handcrafted characteristics.

  • Minor variations are inherent to handmade products and shall not be considered defects.

If a product materially differs from its description, remedies shall be governed strictly by our Refund & Return Policy.

8. Orders, Cancellations & Shipping

  • Orders are typically processed within 24 hours of confirmation.

  • Cancellation requests must be submitted within 24 hours of placing the order and prior to processing.

  • Once shipped, cancellations cannot be accepted.

  • Delivery timelines vary depending on location, courier service, and customs regulations (for international shipments).

  • Risk of loss and title transfer to the customer upon dispatch to the shipping carrier.

Bhunes reserves the right to cancel orders due to stock unavailability, pricing errors, suspected fraud, or policy violations.

9. User Conduct

You agree not to:

  • Upload or share unlawful, harmful, defamatory, obscene, or misleading content

  • Infringe intellectual property rights

  • Attempt unauthorized access, hacking, scraping, or data extraction

  • Misrepresent identity or impersonate others

  • Engage in fraudulent or illegal activities

Violation may result in suspension, termination, and/or legal action.

10. Intellectual Property

All Website content including text, images, logos, graphics, product descriptions, layout, and design elements are owned or licensed by Bhunes and protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial exploitation is strictly prohibited without prior written consent.

11. User-Generated Content

If you submit reviews, images, testimonials, or other content:

  • You retain ownership of your content.

  • You grant Bhunes a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and promote such content for marketing and business purposes.

Content must not violate third-party rights or applicable laws.

12. Third-Party Links

The Website may contain links to third-party websites. Bhunes does not control or endorse such websites and is not responsible for their content, security, or practices.

Accessing third-party links is at your own risk.

13. Privacy & Data Protection

Your personal information is handled in accordance with:

By using the Website, you consent to data collection and usage as described therein.

14. Limitation of Liability

To the maximum extent permitted by law:

  • Bhunes shall not be liable for indirect, incidental, special, or consequential damages.

  • The Website is provided on an “as is” and “as available” basis.

  • We do not guarantee uninterrupted, secure, or error-free operation.

Our total liability in any case shall not exceed the value of the product purchased.

15. Indemnification

You agree to indemnify and hold harmless Bhunes, its directors, employees, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:

  • Your violation of these Terms

  • Breach of applicable laws

  • Misuse of the Website

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

17. Grievance Redressal

In accordance with the Information Technology Act, 2000, the Grievance Officer details are:

Mr. Niranjan Tiwari
Bhunes Private Limited
#28, Muneshwara Temple, 5th Cross
Sonappa Layout, Amruthnagar
Bangalore – 560092, Karnataka, India

Phone: +91 8861683839 / +91 9663390154

Email: info@bhunes.com
Working Hours: Monday – Saturday (9:00 AM – 6:00 PM IST)

18. Changes to Terms

We reserve the right to update, revise, or modify these Terms at any time without prior notice.

Continued use of the Website after any changes constitutes your acceptance of the revised Terms.

Platform Compliance Statement

These Terms & Conditions are designed to comply with:

  • Google Merchant Center policies

  • Facebook & Instagram Commerce requirements

  • Indian consumer protection and e-commerce regulations